Refund policy
At mmclean.shop, we are committed to providing you with quality products and an excellent shopping experience. If you are not satisfied with your purchase, we offer return and refund services. Please read the following policy carefully to understand the conditions and procedures for returns and refunds.
Refund Policy
Unreceived Orders or Lost Packages
If you have not received your package within 30 days of placing your order, please contact our customer service team immediately at support@mmclean.shop. We will assist you in investigating the status of your package and provide a solution.
Satisfaction Guarantee
If you are not satisfied with the product you received, you may request a refund within 30 days of receiving it. Please contact our customer service team at support@mmclean.shop, and we will do our best to resolve your issue and ensure your satisfaction.
Returns and Order Cancellations
How do I cancel or modify my order?
Once an order is submitted, we generally cannot modify or cancel it. If you need to modify or cancel your order, please contact our customer service team at support@mmclean.shop as soon as possible. We will do our best to assist you, but we cannot guarantee that modifications or cancellations will always be successful.
Why was my order cancelled?
Orders may be cancelled for various reasons, including but not limited to: out-of-stock items, payment issues, incorrect address information, or violation of our terms of service. If your order is cancelled, we will notify you via email and provide a detailed explanation and refund information.
Refund Processing Time
When will the credit appear on my credit card?
Once your refund request is approved and processed, the refund amount typically appears on your credit card statement within 5-10 business days, depending on your bank's processing speed.